The Holiday Contract

The following terms & conditions (the ‘booking conditions’) will apply to your booking. A contract between you and the owners of the holiday lodges within windermerelogcabin.com will come into existence once we have provided you with confirmation of your booking. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

Deposits & cancellation

A non-refundable deposit of £100 is payable at the time of booking and the balance is payable 4 weeks prior to your holiday. Bookings made less than five weeks before your arrival date must be accompanied by the full amount of the holiday charge. If you need to cancel your holiday after the balance has been paid we will attempt to relet the lodge and return your payment minus the deposit – however we can’t guarantee this and strongly recommend you take out holiday insurance to ensure reimbursement of your monies, if you should have to cancel for whatever reason. There is a security barrier to the entrance of the park for which you must obtain a key fob from reception on arrival – you will be asked to pay a £20 returnable deposit on the fob.

Damage Deposit

We do not administer a damage deposit. However, in making a booking you accept responsibility for any damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement will charged to you.

Damage to Property

Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. Accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.

Cleaning /Laundry

A cleaning & laundry charge is already included in the cost of your holiday. This includes beds made up for your arrival, one bath sheet and one hand towel per guest and tea towels.

Payment

Payments can be made by cheque or internet bank transfer (details on request).

Changes to your Booking

I am happy to discuss any changes you might wish to make to your booking and will endeavour to meet your needs with regard to date changes/accommodation changes wherever possible.

Use of the Lodge

Only those people listed on the booking form can occupy the lodge and use the facilities of the parks. If this legal requirement is not met, your booking will be terminated & you will be asked to leave with no refund being made.

Arrival & Departure Times

Arrival and departure vary for each lodge and this information is included in your booking confirmation and information.

Cots & highchairs

Please be advised that we do not provide these items due to Health & Safety around maintaining them when owners aren’t present.

Children

Please note that children remain the responsibility of their parents or guardians at all times.

Dogs & other pets

A maximum of two dogs are allowed in the lodge on the clear understanding that in no circumstances may they lie on the bedding or the chairs. Dogs must not be left unattended in the lodges or elsewhere at any time. Failure to comply with this requirement may result in curtailment of your holiday. Where dogs are permitted, they must always wear a collar and if possible an identity tag & be kept on a lead under the control of a responsible adult at all times. We reserve the right to require the owner of any dog to remove it from the lodge if we consider it a nuisance or to be interfering with the general comfort of other guests.

Electrical Equipment/Appliances

Only the electrical equipment & appliances supplied by us within the accommodation are to be used. For your safety, and the safety of others, and to prevent a potential fire risk the use of your own electrical equipment and other appliances requiring a mains voltage is not permitted. All items within the lodges are PAT tested annually and a landlords gas certificate obtained.

Right of Entry

We reserve the right to enter accommodation at any time under any circumstances or emergencies.

Unreasonable behaviour

We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking or their guests may impair the enjoyment, comfort or health of other guests on the site.

Availability of facilities

In some circumstances accommodation, entertainment or a facility may be temporarily withdrawn due to maintenance, renovation, adverse weather conditions or any other factor outside our control. We reserve the right to make such alterations as are necessary in the above circumstances without prior notice, and are unable to pay compensation for any inconvenience caused. Certain facilities are subject to an additional cost.

Website Accuracy

We shall use our best endeavours to ensure the availability of all amenities advertised in the website or elsewhere. All information, pictures and descriptions published have been compiled from up-to-date and accurate information available at the time of compilation and are published in good faith.

Data Protection Policy Statement

We will hold information provided by you to us in connection with your booking(s). It will be used in connection with your booking only.

Limitation of Liability

We accept responsibility for those arrangements of your holiday which are within our control, but we cannot accept liability for any injury, loss or damage, consequential or otherwise suffered by you or any other member of your party, unless there was willful default by us, our employees or agents, or unless death or personal injury was caused by our negligence.

Law

English Law applies to this contract.

Variation

We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

Our promise

We are here to help – If you feel that you have any comments or complaints whilst on holiday, you should contact us during your stay so that we can try to resolve any problems as soon as possible. If you feel any issue has not been satisfactorily dealt with please write to us within 14 days.